Buyer Paid but eBay Didn't Pay Me

[ionamic]

On September 18th a buyer purchased a video camera from me. He paid eBay and I have proof.  It is now three weeks later and yet eBay has not paid me. I have had over 5 hours of conversations with eBay and Paypal and each one sends me to the other.  In one of my many phone calls with a Paypal supervisor I am told that eBay now has their own payment processing system apart from Paypal. Therin lies the problem.  It's an amount of $675 and in spite of my runaround from eBay support people over the past three weeks, no one knows anything. I ask for a supervisor but they never escalate my case. They just ask for me to repeat everything again and again with no resolution. 

I have given up and chose to file a complaint with the BBB in San Jose. That may go nowhere but it's a desperate move to get someone's attention.  This is just another example of a corporate giant that needs your business but when you have a problem, they want you to ask for help from one of their other unhappy customers. (communities and forums)) IE: "don't bother us...we're busy running to the bank"

[tyler@ebay]

Hi @ionamic - 

Sorry to hear that you've had such difficulty getting paid! Typically you would set up a receiving PayPal account at the time you listed the item. That would allow PayPal to get the funds to you regardless of how a buyer pays (with a credit card, their own PayPal account, etc). 

If you did not input any PayPal account, there isn't a way for us to get you the money if it was indeed processed. 

If you can see that you have the funds somewhere you can manually mark the payment as received. Thanks!

[ionamic]

I am told by Paypal that this transaction is not a Paypal account but is handled internally by eBay's new funds processing system. To say that there isn't a way to get me paid makes no sense. EBay people have confirmed that the buyer paid. Therefore eBay has the funds. So...pay me. I accept check, money order, wire transfer, pesos etc.

[ionamic]

You want to read something almost funny? EBay somehow managed to deduct $66.00 from my Paypal account today...but they can't pay me my $675 that I am owed by the buyer of an item I sold on eBay.

[tyler@ebay]

Hi @ionamic - When you set up your listing did you input a PayPal email address to receive payment? If you did not then the money a buyer paid would show as processed in our internal tools but wouldn't go anywhere because there was nowhere to send it. If that's the case your best option is to contact the buyer and ask them to cancel the payment and pay you a separate way. eBay does not keep funds and does not act as an intermediary for payments for members outside of the US and Germany at this time - there is no method where we would have those funds. It definitely sounds like you were given incorrect information, and I recommend contacting the buyer in this situation. Thanks!

[femmefan1946]

You still have not confirmed that you have a Paypal account and that the address for that account is accurate. 

"I am told by Paypal that this transaction is not a Paypal account but is handled internally by eBay's new funds processing system." 

But the problem with Customer Service is that they are in the USA if you call during business hours. And Americans have a hard time understanding that there are other countries in the world with other currencies and other postal systems.

And that other eBay sites do not run by the same rules as the US site.

The night and weekend reps are in the Philippines and do understand this better (heck, most of them have a cousin working in a retirement home in Edmonton*) but do not seem to have the same authority as the Stateside reps.

* I have several Pinoy relations. My Facebook feed is full of pictures of the new Jollibees in Alberta.