Buyer Paid but eBay Didn't Pay Me

[ionamic]

On September 18th a buyer purchased a video camera from me. He paid eBay and I have proof.  It is now three weeks later and yet eBay has not paid me. I have had over 5 hours of conversations with eBay and Paypal and each one sends me to the other.  In one of my many phone calls with a Paypal supervisor I am told that eBay now has their own payment processing system apart from Paypal. Therin lies the problem.  It's an amount of $675 and in spite of my runaround from eBay support people over the past three weeks, no one knows anything. I ask for a supervisor but they never escalate my case. They just ask for me to repeat everything again and again with no resolution. 

I have given up and chose to file a complaint with the BBB in San Jose. That may go nowhere but it's a desperate move to get someone's attention.  This is just another example of a corporate giant that needs your business but when you have a problem, they want you to ask for help from one of their other unhappy customers. (communities and forums)) IE: "don't bother us...we're busy running to the bank"

[pjcdn2005]

@ionamic 

I don't think you were given the correct advice by customer service. It's true that some sellers receive their payment through the ebay managed money system but as of now, it is only US sellers, not Canadian sellers that are in the program. Canadian sellers are paid through Paypal.

There are a couple of questions that I don't think that you have answered. How do you know that the buyer paid at all? You must have gotten some sort of notice from someone at Paypal or ebay.  

If the letter was from Paypal, did you look at your Paypal account to confirm that you were paid?

Did the buyer ask you for your email address at any time?  They don't need that information but if they asked for it, there is a chance they sent you a fake email saying that you had been paid.

Was your paypal address in your listing as the payment address? Did you doublecheck that it was the correct address?

[ionamic]

In my many conversations with eBay, I was told by several support people that the buyer paid with a credit card. I have had a number of conversations with the buyer following the purchase and he also has been trying to get to the bottom of this issue. The problem apparently is this: First of all I don't sell on ebay very often. When I listed my items for sale, I was not aware that I had had the "Pay through Paypal unchecked. The buyer paid by credit card. Apparently there is the problem. I now have paypal checked. Thats why they were able to DEDUCT $66.00 from my account...but ironically not pay me for the item I sold. What irritates me is that they are locked into a policy and are unable to come up with a solution. No one can take responsibility and actually fix the problem. I just get standard pre-written answers that solve nothing.