on 01-15-2019 03:48 PM
This is my last resource for help. For 3 DAYS I've been going back and forth with eBay on the phone and Paypal on the phone and still NO solution to my problem.
I'm a long time member - over 18 years - and Paypal member over 18 years. I sold my art on eBay pretty successfully for the first few years. I stopped selling around 2007 when the market changed and sales fell off. However, I have kept both my eBay and Paypal accts. active. I use Paypal for other things and I buy through eBay periodically. None of my personal info has changed on either of these places - I've had the same address and the same email address connected to both. I'm in Canada - most of my buyers have been in the US so I've always had my Paypal set up to take US currency.
A few days ago I decided to try listing some things on eBay again. All of the settings are current and correct on both my eBay and Paypal accounts. I have always had Paypal set up to take US currency and the "linked" email address from eBay to Paypal is correct - same one I've used forever. (I've even "unlinked" and "re-linked my email address, in trying to re-boot it.)
BUT - HERE IT COMES !!!! … when a potential customer tries to use BUY IT NOW (all my items are BUY IT NOW) then pay with Paypal they get a message saying "Sorry, this payment option isn't available. " A potential buyer brought this all to my attention in the first place (she's an avid seller herself - she knows what she's doing - not a newbie) or I'd had never known about the problem. I have gone back and forth with this potential buyer about 30 times in 3 days (eBay messaging) trying everything we can and calling eBay and Paypal (she's called them and so have I - I've called EACH OF THEM - 3 TIMES !! ) in between our back and forth messages - always trying everything we've been told to try. She's used a home computer with no success and then she tried her new cell phone to make the buy and still - the stupid notice pops up that won't let her pay with Paypal. On my second call to eBay the gal (staff member) even tried using her OWN eBay account to go in and purchase the same item that my potential buyer keeps trying to buy. And she (staff member) got the SAME message - "Sorry, this payment option isn't available" .
Nope - nothing works and NO ONE HAS SOLVED my problem. At the end of each phone call to each company, they blame each other - "Sorry, but this must be a Paypal problem" - or "Sorry but this must be an eBay problem". Well...guess who's left with the problem - ME! I'll now have to cancel all eBay listings and never be able to list ever again because NO ONE can fix this problem for me! Thanks for listening - I'm soooooo unhappy about all this run-around with NO RESOLVE! (paintingwithpassion)
Thanks for the answers - still no solution to my problem. I don't have a physical Paypal card and there's no expiry date on my on-line Paypal acct. so that isn't the problem. Are physical Paypal cards even available to Canadians? If I receive money through Paypal I just transfer it directly into my bank account so I have no need for one if they are available in Canada.
I do have another email address as my secondary one on Paypal ... a gmail address. It's been on the account for over 10 years. I've never switched over to it, or used it at all with any Paypal transaction/s, so I don't think that is the problem.
At around 9 pm tonight (PST) I finally got a call-back from eBay - from Manilla, Phil. which hasn't helped this matter much either... echoing phone lines every time, heavy accents, loud/distracting voices of other operators in the background, plus a few seconds DELAY on top of that- making it nearly impossible to understand and/or communicate with each other. At one point yesterday, I had to hang up and phone back again - the echo was that bad - I couldn't make out a word the girl said to me. It wasn't her fault - she was pleasant and happy to have the job, like the others I've spoken to from there, the past few days. It's eBay's fault. They've farmed out the Customer Service department to the country who would do it the cheapest, regardless of that countries inadequate equipment, and phone connections. If they can't seem to solve your problem and you ask for a supervisor or a technician they hang up on you, afraid you're going to report them or something. But, we're at the mercy of this inadequate "CS" system, no matter what! eBay had much higher standards the first few years they were in business, when I was an avid seller from 1999 to 2007.
Anyway, the gal from Manilla said she was just letting me know they were still working on my problem. They still can't find a thing wrong with my eBay account. They too tried to use BUY IT NOW (in some kind of test mode) on the item that I've been having problems with, and it did the same...gave them the notice that Paypal isn't an option, in paying for the item. I asked her if she tried the same test on a different one of my items.. or on a few of them, not just the one that my potential buyer keeps trying to buy. She said no... but, that's what they would try next, and it will be another 24 to 48 hours before they can get back to me, with those results. What? I listed 30 items and for all I know Paypal is screwed up on ALL of my listings - but no problem - I can wait another day or two or 4 or 7 or even 14 days... don't hurry! ha!