i havnt received my refund, due to item purchased could not be sent to my country due to weight

[sbains12]

i bought a bouncy castle on dec 26 and i paid for it...was suppose to arrive to my location in canada by jan 14th 2013..i received a message by seller stating they want to close case, when i didnt recieve my refund yet...how and when do i expect it to arrive

[heidilynn0_3]

What is the weight issue? Are you saying the seller did not ship? If seller didn't ship than must refund or PayPal will, if you escalated dispute to a claim. Do not close.

[heidilynn0_3]

Hi.. An expensive item.. How was it shipped , did you ask seller for a tracking #. Items can take 2-3 weeks from the US. (Customs)

Buyer Protection allows 45 days to open a dispute.

If you have opened a case , did you escalate to a claim. Cannot close because if item never arrives, cannot open another.

If item arrives before refund and is ok , close the case.

If refunded and arrives , repay the seller.

Assuming time , should always communicate with seller prior to opening a dispute.

http://pages.ebay.ca/help/buy/paypal-buyer-protection.html