Ebay helps rip off scammers again

[interiorhobbies]

Been on Ebay with a few accounts for about 25 years and things get worse every year.
I just got ripped off for almost $1500 this time and lost my item and as usual Ebay sides with a dishonest buyer and offers no protection for sellers.
Absolutely no help at all and they couldn't care less.
This ridiculous 30 day return policy is being taken advantage off.
So from what I can see you can keep an item for 30 days and get your money back no matter they do to it.
I went above and beyond to help the buyer repair the item and offered money settlement even though they admitted to breaking it trying avoid me paying almost 300 in return shipping for an oversized item.
The buyer was the most unreasonable person I've ever dealt with and they knew I wouldn't want to pay for a broken product back that could be easily fixed for $20.
With Ebay's insane deadlines dealing with it when I was away for Thanksgiving and the person in Texas time ran out they gave him his money back including shipping and put our account in major overdraft beyond the banks limits which seems insane that they can do that.
More to the story but I can't believe they just let people get away with this type of fraud and they couldn't care about all the evidence I had that he was dishonest.
They send BS messages that you cant reply to and won't answer questions or offer me the apparent seller return shipping help.
I'm just disgusted with the way they handle these issues and have heard similar horror stories from other sellers that have left the site.

[reallynicestamps]

I went above and beyond to help the buyer repair the item and offered money settlement even though they admitted to breaking it trying avoid me paying almost 300 in return shipping for an oversized item.

$300?
How much did it cost to ship? To what destination?

Your real choices were $300 for a return shipping label and $20 in repair costs.

And resale at a lowered profit.

or

$1500 in goods lost to a less than honest customer.

Replacement or repair is not part of the Money Back Guarantee.

Nor is partial refund.

"I regret you are not happy with your purchase. Please return it for refund."
First time round, don't mention who pays return shipping.

Second communication "Please file a Claim so I can provide return shipping."

Either of these can lead to a lazy scammer dropping their demands.

[interiorhobbies]

Tried to edit this post to add more info but can't seem to do that.
Anyway the buyer after he gets his full refund says well I think I'll keep the item now and agrees it can be easily fixed like I said then offers me over 400 less to keep it so to cut my losses and at least get some money back I agree then never pays me and won't respond anymore and basically steals the item and ebay won't even respond and just keeps saying case is closed even after an appeal.
Absolutely appalling that this can happen.

[vtwinparts2015]

Yes this is what happens E bay passes all the funds back then tells you the csae is closed and it is your problem now to try to collect the funds. Good luck with that. In my opinion it a 20% 80% ratio 20% for the seller to resolve a issue and 80% E Bay sides with a buyer.

[brettjet38]

You should have accepted the return,

sent a return shipping label,

got the item back,

refunded the Buyer,

and moved on all within the 3 business days timeframe allowed for handling a dispute.

I suspect there was a a lot of back and forth with your Buyer and eBay had to step in to resolve the issue as per the terms of the Money Back Guarantee which applied to your sale.

Also, I suspect we are missing key details, as your "story" is all disjointed and more of a rant than a request for information, but this is the policy that applied to your transaction, these rules are the only rules you need to follow when dealing with an issue.

 https://www.ebay.ca/help/selling/managing-returns-refunds/managing-returns-refunds?id=4079

4 min overview

Manage returns, missing items, and refunds for sellers

Here's everything you need to know if something goes wrong with an order, or a buyer changes their mind and doesn't want the item anymore.

If a customer has a problem with their order, or if they change their mind about a purchase, they'll get in touch with you and ask for help. Once the buyer tells you there's a problem, you've got 3 business days to respond to them and resolve their issue.