It's too late to cancel this order

bskdb128
Community Member

I tried to cancel the order as a seller, and eBay says "It's too late to cancel this order. You can contact the buyer if you can still cancel the order for them." So I contacted to the buyer and he agreed to cancel the order, but still the same instruction pops up when I click the "cancel transaction or order".  what should I do now to cancel the transaction? 

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Answers (1)

mcrlmn
Community Member

Ask the buyer to request to cancel the order from her/his 'Purchases' page.

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