LISTINGS NOT SHOWING UP ON SEARCHES

[filamenthead]

i  have  about  70  active  listings  on  ebay.ca  as  of  the  end  of  august  i  listed  and  relisted  several  items  and  for  some  reason  none  of  them  show  up  on  ebay  searches  as  being  listed .

the  only  person  that  knows  they  are  listed  is  me  the seller .

contacted  ebay  support dozens  of  times  and  no  one  can  fix  the  problem .

never  had  this  problem  before !  has  anybody  an  explanation  for  this ? or  better  yet  a  solution ! .

[lotzofuniquegoodies]

One other thought. Is it possible you are over your selling limit based on value of your items. You should be able to confirm your limit in Sellers Hub. You may have to justify with eBay IF you are over a limit. Would think they would let you know if you ARE over your limit but not sure how that works exactly.

-CM

[femmefan1946]

Unlikely, since the OP has over 1000 selling FB, enough that you would think he would have known better than to leave a Response to a neutral calling a customer "stupid, ungrateful". Which in turn might indicate there are hidden problems with customer service. Remember, kiddies, the only ones who will read your FB or Responses are future customers. (And judgey Boardies.)

[reallynicestamps]

Check the shipping.

Are your items available to all the countries you are willing to ship to? (And are you sure you are willing to ship to Uganda? Because you do.)

Have you been 'Relisting'?

What happens when you 'Sell Similar?'

Do you have your descriptions and photos saved to your desktop? Because your items will only remain in Unsold for 60 days. Save the basics while you can.

What happens when you take your photos and descriptions and make a new listing without using Relist or Sell Similar?

[lotzofuniquegoodies]

When I checked just now, it's only showing 14 listings visible. If someone could pass this on to Tyler, please?

Thanks,

-CM

[reallynicestamps]

tyler@ebay

[reallynicestamps]

@filamenthead

AS FOR THE 40 DAYS DELIVERY , THAT IS FOR OVERSEAS BUYERS AND NOT FOR BUYERS IN NORTH AMERICA.

O.

M.

G.

Forty days??

Are you shipping by Surface?

There is no reason for any overseas shipment to take more than three weeks in my experience, and I've been selling mail order since around 1978.

NEVER ship Surface.
It's too expensive.

By the time it arrives, the unhappy customer has opened an Item Not Received dispute, won, got his payment refunded and left you negative feedback.

In any case, your handling time should be a week or less. Most sellers get their shipments out the same or next business day.  Handling time refers to the time it takes you to get the item packaged and into the mail not how long it will take to arrive.

Telling your customers that it will take longer will not help in a Dispute.

But definitely, Air Mail only for overseas shipping. If the buyer can't afford it, he can't afford your doohickeys. 

If he demands it, you are being set up for a scam.

And I see 77 listings at 11:08pm PDT.

[pjcdn2005]

@filamenthead

I see 72 listings so it must be fixed?

Do you intentionally have a 40 day handling time on your listings? I suspect that will stop some people from purchasing because they don't want to wait that long. Of course they have to be seen in order to be purchased so I hope that the visibility problem is really fixed for you.

[filamenthead]

HI ! VISIBILITY PROBLEM IS NOT FIXED , A REAL FRUSTRATING EXPERIENCE . AS FOR THE 40 DAYS DELIVERY , THAT IS FOR OVERSEAS BUYERS AND NOT FOR BUYERS IN NORTH AMERICA.

[tyler@ebay]

Hi @filamenthead - I'm not certain what's happening here, so I've gotten it reported and will keep you updated as I hear back. Thanks!

[reallynicestamps]

@tyler@bay-- your coding is showing.

[tyler@ebay]

Thanks @reallynicestamps I'm not sure why, but it only happens on the Q&A boards. I'll signal Pigeon on it and see if she can help out. 🙂