I bought a package of products on ebay on 25 apr and received it but there is a machine doesn't work

bbluvu
Community Member

I contacted seller about the product and want to return it. They said i don't need to returned it and they will mail a new one to me. It takes about  a month to mail it. Should i start  a dispute?

Accepted Solutions (0)

Answers (2)

Answers (2)

 

Hello 'bbluvu',

 

Hmmm, you're in a tight spot.

The seller most likely has no intention of sending a replacement item.  The 'promised replacement'

is a delaying tactic to prevent you from doing anything.

 

Is it for the $52.99 "Pro Nail Art 9W UV Gel Lamp Brush Nail Art Tips Kits Tool & Electric File Drill"?

At $52.99 US, the seller will not be sending you a second one.

 

Sometimes a new user like yourself never gets the first item, and then is sweetly told to wait a bit

longer, or that a second item will be mailed.

Once that 45 day Resolution deadline has passed, that seller will ignore you completely.

Today, you are on day 39.

 

However, if you are unhappy with the first item ("not as described") according to ebay policy you

will be required to mail it back with Delivery Confirmation at your own expense.  It you are mailing

it back to Hong Kong, that could cost you at least $70+.  You can see the rates at Canada Post

for yourself:

http://www.canadapost.ca/cpotools/apps/far/personal/findARate?execution=e1s1

 

Delivery Confirmation is what is required in Resolution Center claims, to show that the buyer got

the item, or the seller got it back.  Ebay/paypal will not entertain a claim without this.

 

The following link briefly tells you what you need to know when there is a problem.  Read through it

carefully, - because you are new and need to know how the ebay 'buyer protection' works:

http://pages.ebay.ca/help/buy/item-not-received.html

 

So it's highly unlikely you will receive a replacement.  You do, however, have 60 days in which to

leave feedback.  If you look at the sellers other negatives, a lot of people are unhappy with the

products. 

In future, know how the Resolutions system works, and read the seller feedback.  If a lot of people

complain about poor quality items, you are gambling if you are hoping to be lucky.

Whether or not you see rolling the dice as 'fun' is up to you.

 

Best wishes. Smiley Happy

 

 

yes, start a dispute by the 43 day,

Ask a Question