hoe do I get on the complaint form to complain about a dealer

[buffyduffy12]

I received a doll which was not wrapped well enough, just one piece of bobble wrap, nothing on top or bottom of bos. Dolls head was totally smashed. I have contacted dealer to date no response. Its been 5 days.

[karl*katz]

What to do if you don't receive an item or it doesn't match the seller's description

http://pages.ebay.ca/help/buy/item-not-received.html