a seller asked to send them a video of a product i bought that was defective. how do i do that?

[zeroillo]

I bought a remote controlled car from a seller that was defective and they asked me to send them a short video as proof, in order to receive a refund.  When I attempted to do so, the e-mail was bounced back to me because it violated some sort of policy about streaming video.  Is there a way to get this video to them?

Any help would be great.  

Thanks,

Dan Carter.

[ypdc_dennis · Accepted solution]

---

@zeroillo wrote:

I bought a remote controlled car from a seller that was defective and they asked me to send them a short video as proof, in order to receive a refund.  When I attempted to do so, the e-mail was bounced back to me because it violated some sort of policy about streaming video.  Is there a way to get this video to them?

---

I'm assuming this bounced attempt was via the eBay mail system.

If you paid via paypal you can attempt to send the video to the seller's paypal email.

-..-

[femmefan1946]

... the Seller will also have to pay for your return shipping. 

Only if both buyer and seller are in the same country.

If you can show us how to print a Return Shipping Label that can be used by a Canadian seller for (let's keep it simple) an unhappy American buyer, please give us detailed instructions.

[silverdreamfilm]

You don't need to send the Seller a video, 

If the item you purchased is defective then send the Seller a "item not as described" claim through eBay.

That should wake them up.... the Seller will also have to pay for your return shipping.