is customer support working?

I have been trying to get through to Customer Support for the past week or so and cannot do so.  Is it down?  Am I the only one?  Is it just me?  Did I do something wrong?  I don't even get a reply when promised (MC008 automated response) and its  now heading into 140 some hours since receiving that message.  What can I do?  Don't tell to phone.  Tell me who I can contact by email who "might" care enough to answer.  Thanks

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