Ebay gift card accidentally went out of balance in failed payment. Nearing two month still no refund

[frnie8908]

I was paying for an item with combination of ebay gift card and paypal

and at the final process, I had failed payment

where the seller never receive the payment

but my brand new $50 ebay gift card went to zero balance.

And no transaction on paypal side.

So I contacted the live agent on the chat box

who suggested paying with my creditcard for the item and wait it out

the gift card balance will correct itself and come back in about a week.

Well, it's been two months now and I have contacted support team multiple times about this issue.

They all told me they will escalate the issue to the ebay gift card team and the matter will

resolve in about 8 business days but nothing ever happens.

I could use some help here.

What am I suppose to do now?

[femmefan1946]

The phone reps have a terrible reputation for getting you off the phone as soon as possible even if that means giving you the advice you want to hear instead of the advice you need to have.


https://www.facebook.com/eBayForBusiness/ — Message button in upper right on landing page.




https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851 -> Automated Assistant, type AGENT -> enter. You will then get more options.


The social media Chat accounts are covered by trained eBay employees with some authority.
And you get a transcript so you can compare what you heard with what you were told.
 

[pjcdn2005]

Try contacting eBay customer service by sending a private message via eBay Facebook or Twitter.  Hopefully they will follow through.