The third-party forwarder refuses to transship

[tony15864]

我在 ebay 上购买的物品，卖家发货给第三方转运商后被第三方拒收，卖家说帮不了我，所以我想向 ebay 官方寻求帮助，然后向在线代理寻求帮助，询问后，我给出了一个链接回答问题，并告诉我可以在链接中寻求专业客服的帮助， 但是我真的不明白看完之后怎么联系所谓的专业客服，ebay的作太复杂了

[reallynicestamps]

I bought an item on eBay, but it was rejected by the third-party forwarder 
after the seller sent it to me. The seller said that he couldn’t help me, 
so I wanted to seek help from eBay officials, and then from online agents. 
After asking, I was given a link to answer the question 
and told that I could seek help from professional customer service in the link. 
But I really don’t understand how to contact the so-called professional customer service after 
reading it. 
eBay’s operation is too complicated.

[reallynicestamps]

The seller shipped to the address you gave them, a freight forwarder.

The forwarder refused the shipment.

The shipment is likely being returned to the seller.

But because the shipment was Refused, eBay regards it as Undeliverable.

And eBay does not require the seller to refund anything at all when the shipment is Undeliverable.

https://www.ebay.ca/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?....

Most sellers will, when they get their shipment back, refund the purchase price of the item, less any fees they had to pay.

But.

EBay does not require them to do this.

You cannot win the eBay Claim.

The buyer is required to give an address that is secure. Apparently your freight forwarder is not.