Fraud alert!

[tasnim9443]

Seller is fraud! I purchased a camera with $407 after couple of days of purchasing the seller took off the listing and deleted the account. I’m not longer able to contact the seller. I requested cancellation there’s no reply from seller. I tried to contact the seller but no luck! Before purchasing I read eBay money back guarantee so I trusted. The user is [removed by moderator]. Every time this fraud user creating a new account and scamming people. I want my money return!

[reallynicestamps]

You paid for the item.

You changed your mind and asked the Seller to cancel.

The seller did not respond.

Has the item been shipped?

What is the last estimated shipping date?

If, when that date passes, the shipment has not arrived, you can open an Item Not Received claim. 

If the seller cannot prove Delivery (not shipping, delivery) you will be refunded. 

If the item has not been shipped, you can immediately open a Claim , noting that the seller is Not a  Registered User. (NARU)

Sellers cannot delete their own accounts, because eBay wants to be sure that any outstanding financial questions are cleared up.

The NARU seller has probably been thrown off the site. This is a Good Thing. 

EBay puts a Hold on payments to new  sellers for up to 30 days. 

So the seller likely has not received your payment.

Open the INR.

If you need help, contact the REAL eBay customer service.

Here are your options for contacting Ebay Customer Service.

Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message.

It is private and secure and it may help to speed up the response for you.


https://www.facebook.com/ebay -Message button in upper right on landing page.

https://www.instagram.com/ebayforsellers/


https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851 -> Automated Assistant, type AGENT -> enter.

You will then get more options.
Your options will be on the left. If you use the link below you can only get to the Automated Assistant or Chat box type AGENT in the box and hit enter. You will then get more options. Not all options are available 24/7. It will depend on staffing available. So sometimes you can request a call back and sometimes you can't. Sometimes you have the Chat option available and other times it won't me. If it is important to you to use one of those options, just try back later.

The social media Chat accounts are covered by trained eBay employees with some authority.
And you get a transcript so you can compare what you heard with what you were told.