I purchase some injectors from Germany and they asked for $150 US as a retainer to return old inject

[ags2001fm]

As stated, I purchased some injectors from Carbox24 in Germany. They want me to return the old ones. However, following their shipping rules, they never picked up from their customs and will not respond to my messages.

So, my big problem is with eBay for help.  They have a terrible AI system; you can't talk to a human, and all their help options don't address this situation.  So, I'm in limbo. To illustrate excellent service, I had ordered something from Amazon, and a porch pirate stole it. I had a number to call, spoke with a representative, and had it resolved in 10 minutes.  Here I've spent a whole afternoon trying to figure out how to put in a complaint for resolution.  I've tried a number of different areas on eBay, none of which address this issue directly.  Wish me luck.  

Regards,

    George

[femmefan1946]

"As stated" to whom?

You purchased an item.

It was received by you.??

Why are you returning anything?

Are you returning the ones you received?

What is the reason?
Not As Described?
Normally with an NAD through the Money Back Guarantee, the seller is required to supply Return Shipping if they want the item back.

          There are exceptions including Buyer Remorse returns.

Then when you get the cost of shipping* you ship.

When you show delivery (not shipping delivery) you are refunded.

Have you made a Claim under the Money Back Guarantee?

*Domestically this is usually a return shipping label, but this is an international transaction.