I purchase some injectors from Germany and they asked for $150 US as a retainer to return old inject

[ags2001fm]

As stated, I purchased some injectors from Carbox24 in Germany. They want me to return the old ones. However, following their shipping rules, they never picked up from their customs and will not respond to my messages.

So, my big problem is with eBay for help.  They have a terrible AI system; you can't talk to a human, and all their help options don't address this situation.  So, I'm in limbo. To illustrate excellent service, I had ordered something from Amazon, and a porch pirate stole it. I had a number to call, spoke with a representative, and had it resolved in 10 minutes.  Here I've spent a whole afternoon trying to figure out how to put in a complaint for resolution.  I've tried a number of different areas on eBay, none of which address this issue directly.  Wish me luck.  

Regards,

    George

[femmefan1946]

The phone reps have a terrible reputation for getting you off the phone as soon as possible even if that means giving you the advice you want to hear instead of the advice you need to have.

Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.


https://www.facebook.com/ebay -Message button in upper right on landing page.
#204760888466
https://www.instagram.com/ebayforsellers/


https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851 -> Automated Assistant, type AGENT -> enter. You will then get more options.


The social media Chat accounts are covered by trained eBay employees with some authority.
And you get a transcript so you can compare what you heard with what you were told.