Is there a call number to speak with an agent to confirm my correct address?

[venjef0]

I made a purchase & afterwards the incorrect shipping address appeared in the details of the purchase & shipping. I corrected & updated the new address again then refreshed but old was still showing. Is there contact number in international hub in glendale heights, il ? I live 3000 miles away from the last address in the middle of the ocean, so I will not be able to just run over and pick it up! I need to know that my package will be delivered to the new address on my account please. 

Order number

26-12020-7634826-12020-76348

[eburtonlab]

@venjef0 

Contact your seller to make sure the seller has not shipped yet.

Buyers can change the shipping address at checkout right up until payment is sent. After that, the shipping address for that transaction cannot be changed.

The seller is required to ship to the address that comes with the payment or lose all protection in the event of an "item not received" case. Scammers often send messages urging the seller to ship to another address, so sellers are rightly wary of such requests.

The seller can cancel the transaction and relist to allow the buyer to purchase again and provide the correct address, but sellers are not required to do any of that.

Make sure that any old addresses are deleted from your account and that your current address is set as the Primary Shipping Address so that it appears by default in any future orders.

[pjcdn2005]

The address will not change on the transaction you have already made and customer service will not be able to change it.   You will have to ask the seller to  cancel the sale so that you can repurchase it with the correct address. Sellers are supposed to only ship to the address on the transaction so the best thing to do is cancel.  

To check if the current address is on the system correctly for the next time you make a transaction, make sure that is marked as your primary shipping address on the following page.  

https://settings3.ebay.ca/address/display?type=SHIPPING

[clemowbooks]

The phone clerks work for a subcontractor not for eBay, and are in Utah or the Philippines.

You  want the eBay employees assigned to social media.

The phone reps have a terrible reputation for getting you off the phone as soon as possible even if that means giving you the advice you want to hear instead of the advice you need to have.

Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.


https://www.facebook.com/ebay— Message button in upper right on landing page.
#204760888466
https://www.instagram.com/ebayforsellers/


https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851 -> Automated Assistant, type AGENT -> enter. You will then get more options.


The social media Chat accounts are covered by trained eBay employees with some authority.
And you get a transcript so you can compare what you heard with what you were told.
 

[pjcdn2005]

There is no reason for them to contact customer service as cs can not change the address on the transaction they are concerned about