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Commercial Invoice to return item to the USA bought through eBay International Shipping

jobartos-15
Community Member

on ‎08-24-2023 02:16 PM

I purchased items from the USA and the international sale to Canada was handled by eBay International Shipping. The seller does not handle the international shipping, eBay does. I am returning some of the items. eBay was able to generate a shipping label, and a waybill. But for the items to cross the boarder a Commercial Invoice is required. How to I get eBay International to generate a Commerical Invoice for this return?

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marnotom!
Community Member
‎08-24-2023 02:42 PM

What shipping service is being used?  It's my understanding that carriers such as FedEx have the commercial invoice on file and it will come up on a computer when the item is scanned appropriately.

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jobartos-15
Community Member
‎08-24-2023 04:53 PM
DHL is the shipping service. It maybe that eBay International Shipping has already sent DHL the commercial invoice for the partial return, but how do I know that for sure? I would think it would be just as easy for eBay International Shipping to send me the commercial invoice with the shipping label and waybill.
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marnotom!
Community Member
‎08-24-2023 08:22 PM
Did your item arrive with a commercial invoice, @jobartos-15? I bet it didn’t. 😁
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