07-09-2019 02:18 PM - edited 07-09-2019 02:28 PM
I have been a loyal Ebay customer for many years, and buy here all the time. I spend thousands of dollars every year, sometimes up to a thousand on a single item.
All my transactions have been great for the most part, occasionally I have had small items from other countries not show up, but they have been just 20 or 40 dollar items, all my expensive items I have received fine, and most of the cheaper items too, but if I don't get an item occasionally I will file a claim.
Just recently I didn't get an item from Isreal, and the tracking was not updating, and I ended up getting a refund for the 40 dollar item.
This morning I receive and email from Ebay about Important information about my ebay activity. It says that I have an excessive number of returns or buyer protections. It also states they might not be able to protect me further if something goes wrong.
I wish they would look at how many thousands of dollars I spend here every year. I maybe have had a couple hundred dollars in buyer protections over the years. I thought Ebay was supposed to be safe ?
I have never filed a claim for something that I have received, I have always been honest. If I don't get the occasional 40 dollar item, but all the thousands of dollars in jewelry I have bought and never filed a claim....
Shame on you Ebay. I feel betrayed. I have defended you so many times, recommended you, just helped a co-worker set up her first ebay account....told so many people this was better than amazon.
Look at my buying history over the last 6 years and see just how much I have purchased, and just how little I have had issues with. I am being punished for shopping here too often maybe...
Are you certain the message to which you refer legitimately came from ebay? It's a common phishing tactic elsewhere online to set that kind of bait and hope it's swallowed. Was there a copy of it in your ebay Messages, and what did ebay Customer Service tell you when you called?
Yeah it came from ebay. When I called eBay's customer service they told me it was a warning based on an excessive amount of buyer protection claims. They implied I should have given the seller more time.
When I filed the claim the product had been in Canada supposedly for 3 weeks, with no tracking number updates. I'm not an idiot and can tell when something isn't coming. Besides, ebay let's me file these claims when something is passed that latest expected delivery date. It's Thier own policy I'm using and following.
I told them to go ahead and look at the thousands of dollars in purchases over the years, and how little I claim. I told them I was very insulted, and they claimed to have taken the flag off my account.
They also said I was still protected, but it still leaves a bad taste in my mouth as a longtime customer. I would feel better with a letter or email of apology from ebay. Seems like they are giving a very good customer the middle finger.