Missing order from purchase history. What do I do?

[jbwag]

Item arrived, missing a part. When I sign in there is no record of it in my purchase history.  But on the email receipt my username is different the the usual one, when I try and sign in the password won't work no matter how many times I reset it amd use it immediately.  It's llike there's a glitch.

[eburtonlab]

Make sure you are actually signing in to the correct eBay account using that other username, and resetting or using the password for that account.

Try using another browser if your browser is preventing you from entering the credentials of the other account.

If you purchased as a guest, you must first sign out of your current eBay account before using the order details link in the email that eBay sent regarding the guest purchase.