Money back guarantee defective used item with no return stated.

[tsblind1]

Hello, I have bought a used laptop from a seller with no returns but the laptop is defective, broken.

The listing says it's a used item with a 9/10 rating, no where does it say its not working. I have initiated the money back guarantee process but I'm wondering if I should of started the paypal process instead? It says in the help section you need to do one or the other not both.

Anyone with a similar experience or insight into this scenario?

Thanks very much

[pjcdn2005 · Accepted solution]

When you file a not as described claim with eBay they require the seller to send you a return label or send you money for a label before you send the item back. PayPal requires that the buyer pay shipping for all returns so it is better that you opened an eBay claim.