returning a wrong product

[ezcalc]

I bought a 8TB hard drive from Newegg and they sent me a 1.5 TB drive in 8TB package instead. I discovered the problem a little more than a month and Newegg refused to replace the hard drive. What is the ebay return policy in this case?

[reallynicestamps]

The eBay Resolution Centre is at the bottom of this page.

You have 30 days from delivery to open a Not As Described dispute.

The Paypal Resolution Centre is a the top of your PP account page under Tools.

You have 180 days from Payment to open a Not As Described dispute.

In either case, you can skip the suggestion that you contact the seller because you have already done that.

Escalate to a Claim.

EBay makes the seller send you a Return Shipping Label.

PP makes you return the unwanted item to the seller with tracking.

When the tracking shows delivery, you will be refunded.