The third-party forwarder refuses to transship

我在 ebay 上购买的物品,卖家发货给第三方转运商后被第三方拒收,卖家说帮不了我,所以我想向 ebay 官方寻求帮助,然后向在线代理寻求帮助,询问后,我给出了一个链接回答问题,并告诉我可以在链接中寻求专业客服的帮助, 但是我真的不明白看完之后怎么联系所谓的专业客服,ebay的作太复杂了

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https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/get-Please%20refer%20this%20link%...%20On%20this%20link%20please%20scroll%20down%20a%20bit%20there%20you%20will%20see%20%E2%80%9Ccontact%20us%E2%80%9D%20button%20to%20click%20on.-item-hasn't-arrived.-item=4042&st=3&pos=3&query=Get%20help%20with%20an%20item%20that%20has%27t%20arrived&intent=get%20refund%20for%20item&lucenceai=lucenceai&docId=HELP1135