The third-party forwarder refuses to transship

[tony15864]

我在 ebay 上购买的物品，卖家发货给第三方转运商后被第三方拒收，卖家说帮不了我，所以我想向 ebay 官方寻求帮助，然后向在线代理寻求帮助，询问后，我给出了一个链接回答问题，并告诉我可以在链接中寻求专业客服的帮助， 但是我真的不明白看完之后怎么联系所谓的专业客服，ebay的作太复杂了

[reallynicestamps]

我猜您不在加拿大吧？

以下是联系 eBay 客服的几种方式。请注意，对于社交媒体客服，您可以发送私信，简要说明您的问题。请在私信中留下您的姓名、地址、电话号码和/或电子邮件地址。私信是私密且安全的，这有助于加快您的回复速度。

https://www.facebook.com/ebay - 登陆页面右上角的消息按钮。
#204760888466
https://www.instagram.com/ebayforsellers/

https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851 -> 自动助手，输入“AGENT”-> 回车。之后您将获得更多选项。
社交媒体聊天账户由经过培训且具有一定权限的 eBay 员工负责。
您会得到一份记录，以便将您听到的内容与您被告知的内容进行比较。

[reallynicestamps]

卖家已将商品运送到您提供的货运代理地址。

货运代理拒绝了该货件。

货件很可能会被退回给卖家。

但由于货件被拒收，eBay 将其视为“无法投递”。

当货件“无法投递”时，eBay 不会要求卖家退款。

https://www.ebay.ca/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?...

大多数卖家在收到退货后，会退还商品的购买价款，但需扣除他们必须支付的任何费用。

但是。

eBay 并不要求他们这样做。

您无法赢得 eBay 索赔。

买家必须提供一个安全的地址。显然，您的货运代理并非如此。

[reallynicestamps]

I bought an item on eBay, but it was rejected by the third-party forwarder 
after the seller sent it to me. The seller said that he couldn’t help me, 
so I wanted to seek help from eBay officials, and then from online agents. 
After asking, I was given a link to answer the question 
and told that I could seek help from professional customer service in the link. 
But I really don’t understand how to contact the so-called professional customer service after 
reading it. 
eBay’s operation is too complicated.

[reallynicestamps]

The seller shipped to the address you gave them, a freight forwarder.

The forwarder refused the shipment.

The shipment is likely being returned to the seller.

But because the shipment was Refused, eBay regards it as Undeliverable.

And eBay does not require the seller to refund anything at all when the shipment is Undeliverable.

https://www.ebay.ca/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?....

Most sellers will, when they get their shipment back, refund the purchase price of the item, less any fees they had to pay.

But.

EBay does not require them to do this.

You cannot win the eBay Claim.

The buyer is required to give an address that is secure. Apparently your freight forwarder is not.

[tony15864]

https：//www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/get-Please%20refer%20this%20link%...%20On%20this%20link%20please%20scroll%20down%20a%20bit%20there%20you%20will%20see%20%E2%80%9Ccontact%20us%E2%80%9D%20button%20to%20click%20on.-item-hasn't-arrived.-item=4042&st=3&pos=3&query=Get%20help%20with%20an%20item%20that%20has%27t%20arrived&intent=get%20refund%20for%20item&lucenceai=lucenceai&docId=HELP1135