Want my refund that seller approvedAnd told buyer to keep 'wrong/cheaper/lesser quality product.?

[spiritbear47]

Public forum? Where is customer service omg

[reallynicestamps]

Have you filed a formal Claim?

There is no need to get the Seller involved.

If this is a Not As Described Claim the seller will be told to refund but has the choice to send you a return shipping label and refund only when the purchase is back with them.

With a Not Received Claim the seller will be told to either provide Proof of Delivery or to refund .

If the seller does not refund voluntarily eBay will refund you and go after the seller for their money.

The Claim is made from the original invoice you recieved.

Look at your Purchases under My eBay at the top of most pages.

[reallynicestamps]

The phone reps have a terrible reputation for getting you off the phone as soon as possible even if that means giving you the advice you want to hear instead of the advice you need to have.

Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.


https://www.facebook.com/ebay— Message button in upper right on landing page.
#204760888466
https://www.instagram.com/ebayforsellers/


https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851 -> Automated Assistant, type AGENT -> enter. You will then get more options.


The social media Chat accounts are covered by trained eBay employees with some authority.
And you get a transcript so you can compare what you heard with what you were told.