trying to get a refund, HELP item never shipped ???

[ti-ca93]

everyone knows UD Series 2 was pre-ordering at an increased price.  I was willing and in fact did pay in advance for two tins at the inflated price.  I was sured that by pre-ordering that I would receive my product once UD released them..... bought Dec 31, 2023, became available in March.  Now mid April, no product  and no refund???????

[femmefan1946]

What is a UD Series 2? A car part? Some sort of sportscard? Sneakers?

[femmefan1946]

The seller had only 40 days from your payment to ship.

You purchased Dec 31, so he should have shipped by February 9th.

Which is apparently BEFORE the item was released?

So the seller was running some sort of scam at worst, or does not understand eBay's rules at best.

Probably the first.

You only have 30 days from last estimated date for arrival to start an eBay Claim under the Money Back Guarantee.

While that date has probably passed, try anyway.

You have 180 days to open an Item Not Received claim with Paypal, if you use that . (Which is a good idea for ANY online purchase).

You can start a chargeback with your credit card company. The 1-800 number is on the back of your card or on your monthly invoice. Deadlines vary but most give you 120 to 180 days for a chargeback.

Try in that order, because the three levels are set up to prevent double -dipping. Start with eBay, move to PP, then the chargeback.

Leave feedback AFTER you get your refund. EBay does not use FB to assess member accounts.

And never use gift cards or debit cards to buy online anywhere.

[ypdc_dennis]

 Is the seller still on ebay ? You have contacted the seller ?

What time range does your purchase show for promised delivery ?

ebay covers the 30 days after that for non-delivery claim/refund

If that fails and you paid with credit card, you can try a chargeback (if your credit card allow for that).

[brettjet38]

https://www.ebay.ca/help/policies/listing-policies/presale-policy?id=4252&st=3&pos=1&query=Presale%2...

1 min article

Presale policy

Presale listings must clearly state that they are “presale” in the title and description, and guarantee shipment within business 40 days of purchase.

In order to protect buyer and seller guarantees, presale listings must follow eBay policy, including listing the date the item will be available to ship.

 

What is the policy?

• Presale listings must guarantee that the item will be shipped within 40 business days of purchase
• The date the item will be available to ship must be clearly stated in the listing
• Listings must clearly indicate in the title and description that the item is being offered for presale
• Handling time details should include the time it will take the seller to acquire the item, in addition to the time it will take the seller to deliver the package to the shipping carrier

Activity on eBay is required to follow this policy, the eBay User Agreement and all applicable laws, as well as respect the rights of third parties. If it doesn’t, eBay may take action consistent with applicable laws and the eBay User Agreement, and may even be legally required to do so. Such actions may include, as an example only: Removing the listing or other content, issuing a warning, restricting activity or account suspension.

 

Why does eBay have this policy?

This policy helps ensure our customers are protected by eBay buyer and seller guarantees.

The above is the SELLER policy, as for the Buyer...

What was the estimated delivery date and have you missed them, will your credit card cover "presale" items, it is a risky area ripe for fraud.

[flipistics]

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@ti-ca93 wrote:

everyone knows UD Series 2 was pre-ordering at an increased price.  I was willing and in fact did pay in advance for two tins at the inflated price.  I was sured that by pre-ordering that I would receive my product once UD released them..... bought Dec 31, 2023, became available in March.  Now mid April, no product  and no refund???????

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I don't know exactly how preorders work with respect to timelines on eBay, but maybe the following will help.

1. Did you try to contact the seller?

2. Do you still have the option of filing an item not received case for the order? If not, you could try contacting customer service and seeing if they'll open one manually for you given that it was a preorder.

3. If the above fail and you paid by PayPal or credit card, you can file a dispute with them.