trying to get a refund, HELP item never shipped ???

[ti-ca93]

everyone knows UD Series 2 was pre-ordering at an increased price.  I was willing and in fact did pay in advance for two tins at the inflated price.  I was sured that by pre-ordering that I would receive my product once UD released them..... bought Dec 31, 2023, became available in March.  Now mid April, no product  and no refund???????

[femmefan1946]

What is a UD Series 2? A car part? Some sort of sportscard? Sneakers?

[flipistics]

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@ti-ca93 wrote:

everyone knows UD Series 2 was pre-ordering at an increased price.  I was willing and in fact did pay in advance for two tins at the inflated price.  I was sured that by pre-ordering that I would receive my product once UD released them..... bought Dec 31, 2023, became available in March.  Now mid April, no product  and no refund???????

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I don't know exactly how preorders work with respect to timelines on eBay, but maybe the following will help.

1. Did you try to contact the seller?

2. Do you still have the option of filing an item not received case for the order? If not, you could try contacting customer service and seeing if they'll open one manually for you given that it was a preorder.

3. If the above fail and you paid by PayPal or credit card, you can file a dispute with them.