Can't Find where to Edit Excluded Ship to Counties

[watermelonmemories2005]

HI - I've spent too may hours trying to resolve this, so hopefully someone can point me in the right direction. (unfortunately my search revealed more issues: Listings quoting more for shipping then is stated in my policy ...erg)

ok- I made an exclusion list early on, mainly copied a seller's that had over 10,000 sales. Greece was on this list.  2 yrs ago a buyer in Greece contacted me, I was able then to allow him to purchase. He has returned for more; now I can't get the restriction off to allow him to purchase though (2 listings) -  I've tried trading to another ship policy that was set up prior to me adding an Exclusion List to a couple policies. Even though on the Listing Form , the shipping Policy pops up and says " No countries Excluded" - on the Posted Listing shipping shows the Exclusion list: Greece missing. I found a place to Edit this list but it never takes me to the list, just goes into a loop , directing me to info on the topic. I even added his name to the Buyer Exemption list - twice -Nope he still can't purchase..( I have NO other names on the exemption list either) .   I unpopulated the box in Buyer's (preferences? ) just forgot the name ,Specifics? - anyway the option to " Not block Restricted Buyers from Purchasing from you " - Still he cannot Purchase... Very frustrating and both listings under C$12.00 , thus too much time now on this little order. Many thanks for any hints. Thank-you - Melanie

[lotzofuniquegoodies]

@watermelonmemories2005 

It's hiding in account settings at the top of the page where your name is. 

Site settings--->Shipping Preferences---->Exclude Shipping Locations.

https://www.ebay.ca/ship/prf

-Lotz

PS. At times it can take a bit of time to think about loading.

[watermelonmemories2005]

I did eventually find this link thank-you- but it doesn't go any -Hopefully my screen capture will post ...The Buyer requirement's link does not have a global list to edit & I've gone into the Ship Policies on these listings & they all say - No Exclusions Chosen - I've even said yes -Create a List -but it does just go to a blank list to set them up, not one that i've filled out already. I started this yesterday, closed & opened my eBay account---

[watermelonmemories2005]

sorry I can't seem to "paste" the screen capture

[watermelonmemories2005]

** Now in Shipping Policies, I have found 3 Policies that are Set with an Excluded List - ODDLY Greece is NOT on any of these lists! I thought if I took Greece off any list that I could find ,maybe it would do something. Its not there -but clearly shows in the listing- This is the Listing that He wishes to Buy -254301728452

[ypdc_dennis]

ebay added a bunch of excluded countries for all sellers on ebay.ca and ebay.com back in early April -- these additions are on top of the seller's exclusions and can not be removed by the seller. 

See post 32 in this thread for one work-around:

https://community.ebay.ca/t5/Seller-Central/Why-is-eBay-adding-shipping-exclusuions-to-my-listings/m...

Canada Post alert page:

https://www.canadapost.ca/cpc/en/our-company/news-and-media/service-alerts.page

-..-

[lotzofuniquegoodies]

@watermelonmemories2005 

Greece is not on my blocked list or the current Canadapost list. Could be a setting somewhere in eBay that is over-riding, causing the conflict. You may have to contact eBay to resolve. 

-Lotz

PS. Attached is the most recent Disruption Update from the USPS website for Greece. Not sure if it is reciprocal. Canada displays as no issues. Strangely USA is not on that list.

Greece

https://about.usps.com/newsroom/service-alerts/international/welcome.htm

Hellenic Post advises that it is currently unable to transport mail to many countries due to measures to limit transmission of the coronavirus (COVID-19). Hellenic Post will only be able to send mail (letters and parcels) destined to Albania, Austria, Belgium, Bulgaria, Canada, Czech Republic, Denmark, Finland, France, Germany, Great Britain, Hungary, Iceland, Italy, Japan, Latvia, Lithuania, Luxembourg, Νorth Macedonia, Netherlands, Norway, Poland, Portugal, Qatar, Romania, Slovakia, Slovenia, Sweden, Switzerland. This list is subject to change on a daily basis. Furthermore, customers should expect delays because of limited capacity and major difficulties in mail collection and delivery. Therefore, a situation of force majeure is declared and acceptance of letters and parcels destined to all other countries is suspended until sufficient transport capacity becomes available.  

https://about.usps.com/newsroom/service-alerts/pdf/e-usps-delivery-confirmation-international-servic...