GLOBAL SHIPPING PROGRAM DOES NOT INCLUDE INSURANCE!!! Paying HUGE $ for tracking only.

[quitesomething]

Just sent this to eBay tonight!

ORDER NUMBER: 20-06243-79722 GLOBAL SHIPPING PROGRAM TRACKING NUMBER: ESUS29652287 I purchased these hockey cards on Dec 13, 2020. The package was accepted from the GSP and sent to the consolidation warehouse in Erlanger, KY, USA and received 21 Dec 2020

10:55 Arrived at Consolidation Center. Shipment is being processed. ERLANGER, KY, 41018 Then nothing! It hasn't budged since! I haven't filed a claim as both I, and the seller, keep getting multitudes of promises that eBay will investigate and return with a judgement from an investigation. eBay has not done this at all. I want my package as the cards have gone up exponentially in value since the purchase. The package has either been misplaced or outright stolen in Kentucky. To the amazement of the seller and myself, the Global Shipping Program does NOT SHIP WITH INSURANCE??? All the times I have paid for packages with the GSP, they have never been insured? What are the statistics related to sellers having to cough up the money to buyers who don't receive their packages through the GSP? The seller mailed it in good faith, GLOBAL SHIPPING PROGRAM "LOST" THE PACKAGE!! This seller has been good to me and I don't feel he should have to be out money because the GSP lost the package. I don't think anyone has even tried to investigate what happened to this: I WANT THE PACKAGE!!!! I have emails from DHL Express and EasyShip telling me to contact eBay because they don't know where it is. The seller was PROMISED by an eBay rep that he wouldn't have to pay, then someone kiboshed it. He has filed 3 requests over 3 weeks for investigation, no one responds. This is almost turning into an outrage with people passing the buck and nothing being done. I paid US $424.00 for these cards, that are now worth well over $800 Canadian. This isn't chump change we're dealing with here, no one can afford to be out that much money when THE PACKAGE WAS TRACKED AND "LOST" RIGHT INSIDE THE gps CENTER? I really hope that you could help us out and get some investigation going. And maybe ask all the people who have contacted us from eBay on WHY this hasn't been followed up on yet? It goes to so many different people THAT NOTHING GETS DONE! Thanks a million for your help, Bill

[pjcdn2005]

As far as I know, eBay doesn't investigate missing packages so your only option is to file an item not received claim. They will not make a decision until a claim has been opened by the buyer.

Since the seller used ebay standard international shipping  not the global shipping program, they will have to refund you out of their funds but as another poster mentioned, there is up to $100 insurance on the package that the seller can file for.  If the seller isn't familiar with the program or how to file, there is more info on the following page and that is where they would file the claim.

https://www.ebay.com/help/selling/shipping-items/setting-shipping-options/ebay-international-standar...

[marnotom!]

If the package has been accepted by the Global Shipping Center in Kentucky, your seller has fulfilled their responsibilities.  The package is now the responsibility of the Global Shipping Program.

If the last estimated date of arrival for the cards has past--and I would assume it has if they were received in Kentucky over a month ago--you can file a claim of non-delivery through the eBay Money Back Guarantee scheme if it's less than thirty days past that last estimated date.  If it's past that date, file a claim of non-delivery with PayPal.  You may want to note in your description of the claim that the cards were shipped through the Global Shipping Program, in case a bot or someone reviewing your claim thinks that they've been "delivered" to their final destination in Kentucky.

I'm sorry your speculation scheme hasn't worked out, but if you follow the usual channels for making a claim for a non-delivered item, you should receive a full refund including the import charges.  It doesn't matter if the cards were insured or not, you're covered by the buyer protection schemes of eBay and PayPal.

ADDENDUM:  I just noticed the tracking number you provided was an EasyShip number, not the usual UPAA-prefix tracking code for a Global Shipping Program item.  Your item wasn't shipped through the Global Shipping Program.  Your seller used eBay's "International Standard Delivery" program, which is a mail consolidation service.  The GSP is a mail forwarding service.  

The ISD seems to have been plagued with issues of extremely slow delivery and poor tracking.  You're still protected under the buyer protection schemes noted, but if it's determined that the cards have indeed disappeared off the radar, your seller will be entitled to a maximum indemnity payout of $100 and I believe the refund will come out of their pocket.

[lotzofuniquegoodies]

@quitesomething 

Maybe tyler@ebay can get you in the right direction as how to proceed on this?

-Lotz

[quitesomething]

Thanks for your help, I'll just wait a day or two to see if something comes up. I appreciate your input. Stay Safe

[reallynicestamps]

Too bad the seller didn't use the Global Shipping Program.

As a Seller Protection program, he would only have to get your purchase to the GSP plant and after that he is not involved with delivery.

This does not appear to be true of the International Shipping Program, which seems only to offer lower international rates to the seller.

The high GSP rate is not for shipping. It covers Canadian duty on imports over $150 plus sales taxes on imports over $40. There is also a ~$5 service charge which compares with the Canada Post service charge of $9.95 for customs brokerage.

The buyer does not require insurance because he is covered against loss in transit, damage in transit, and late delivery by the eBay Money Back Guarantee, which also covers Claims for items that are Not As Described. All such Claims are handled through the Resolution Centre at the bottom of this page.

[femmefan1946]

Insurance would cover the one who buys the insurance--which is the seller.

Not the buyer.

You pay import fees to GSP- those cover Canadian duty and sales taxes, plus a small (~$5) service fee to GSP.

The GSP is a Seller Protection Program. Your seller only had to get the cards to the GSP plant in Kentucky, after which most (but not all) of his responsibility for the transaction ends.

GSP now takes responsibility for delivery.

If the GSP does not deliver (not ship, DELIVER) thecards to you by the last date that eBay gave you, you can open an Item Not Received dispute in the Resolution Centre at the bottom of this page.

Note-- the customer service clerks cannot open a Dispute nor can they settle a dispute nor can they refund you.

You have to go to the Resolution Centre for a refund.

If you need something urgently, but it locally and in person.

And part of gambling is losing.

FWIW, if the cards show up after you have been refunded, GSP doesn't want them back, and the seller does not own them. They are yours to do with as you wish.

[femmefan1946]

Since your seller did not use GSP, don't mention that in your Dispute, instead state that the seller used the International Shipping Program. Unfortunately we posters don't know enough about this new program to offer any advice. It does appear to be plagued with slowdowns and other problems however. File the Dispute and get your original payment refunded.