I paid for an item that has not yet sent

[tandi7777]

Hi folks, my problem is as follows:

I bought a wedding dress (custom made) and it is said that for making the dress I need to wait from 1-6 weeks plus 1-2 weeks for shipment, giving a deadline for delivery of  8 weeks.

It is now 9 weeks pased and the saler constantly talking that the dress will be sent, but not and specific date. The dress is stil not sent.

Now I wanted to open the case and I saw that my time has expired. The application deadline was up to 28.05.2012, and the seller on his site said it was 8 weeks delivery time (as in my case up to 01.06.2012.) ... In this case I'm not protected.

I didn't wanted to open a case before the expiry date of delivery and what now?

You want to be honest and at the end they scam you ... what should I do?

[heidilynn0_3 · Accepted solution]

Hi tandi.. from feedback , looks like the seller's venture into gowns worked out badly and not taking responsibility.

Any purchase with a time line like that should always have payment backed by a credit card. Hopefully you did and can call the 800 # on card back and request a chargeback. Have all transaction details at hand when calling.

Ebay requires items to be shipped within 30 days but that is no help to you. You are also at deadline for feedback.

[scifan57]

Your dress was a pre sale item and pre sale items have to be shipped in 30 days or less from the time the listing ended.Your seller is in violation of eBay's pre sale policy. The only way to get your money back is the credit card chargeback. Follow the excellent advice given by heidilynn and femmefan.

[femmefan1946]

You cannot start a Dispute after 45 days. But if you paid your Paypal from a credit card (as opposed to from your PP balance or a bank account) you can call the number on the back of the card and ask for a chargeback.

FWIW. My mother was a seamstress who specialized in weddings. Her normal turnaround was two weeks. Up to four weeks if she was also doing the bridesmaids.

The bride provided the fabric and the dress pattern. (She hated Vogue gowns, which called for all her couturier training.)

Did you check locally for dressmakers? If you avoid the precut gowns that have to be adjusted and go to a shop that builds from scratch you get a better fit and often even a better price because the overheads on the gowns are low..