Pitney Bowes swapped my stuff

What do I do now? I received a packaging containing a broken pen with someone else's name on it. God knows what happened to my order. The seller just said "I see" when I asked them who to contact. It's pretty obvious Pitney Bowes sent me someone else's package. I want my stuff 😞
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Well the seller has perfect feedback and the envelope the item came in is clearly marked with someone else's name and info but the envelope with my name is sent by Pitney Bowes. But maybe it was the sellers error. Maybe the reference numbers got mixed up. It's the weirdest thing ever. who buys a ballpoint pen, even if it is Tiffany? It's still just a pen...)
I'll dispute it and see where it goes. thanks
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