Pitney Bowes swapped my stuff

[spiderweb1234]

What do I do now? I received a packaging containing a broken pen with someone else's name on it. God knows what happened to my order. The seller just said "I see" when I asked them who to contact. It's pretty obvious Pitney Bowes sent me someone else's package. I want my stuff 😞

[femmefan1946]

Start with an eBay Dispute through the Resolution Centre at the bottom of this page.

Ask in the Dispute for a GSP specialist, stating that this was a GSP shipment.

But, I have my doubts about the seller's blase attitude, too.

Was "someone else's name" on the package or on the pen?

Anything worth noticing in the seller's feedback?

While GSP will open packages, it is usually because the seller did not give an adequate description of the contents and their place of manufacture.

And in my experience, when they do a printed notice that it was opened by GSP is included.

[lotzofuniquegoodies]

This is the reason why it surprises me that so few sellers can't be bothered to include an itemized packing slip inside the package and mark it "customer copy", especially when it's being delivered between countries and customs would be involved. Customs handle an infinite number of parcels per day.  Mixups happen, but including a packing slip can help resolve any confusion. Some buyers "may" be buying from several sellers and it lets them know they got the right stuff and from who.  I often add a personalized note to a packing slip that customers seem to appreciate. Including a little piece of paper makes sure the buyer doesn't give grief or incorrect feedback to the wrong seller. It happens!!!

-Lotz

[marnotom!]

The seller blows you off and you think someone with Pitney Bowes is at fault? Interesting.

You can pursue the same recourse through the Money Back Guarantee for a GSP shipment as you would for a non-GSP shipment.

https://pages.ebay.ca/ebay-money-back-guarantee/

[lady.stark]

Personally, I think the seller just mixed up 2 orders. Did you look at their recent sales to see if this pen was sold too?

[spiderweb1234]

Well the seller has perfect feedback and the envelope the item came in is clearly marked with someone else's name and info but the envelope with my name is sent by Pitney Bowes. But maybe it was the sellers error. Maybe the reference numbers got mixed up. It's the weirdest thing ever. who buys a ballpoint pen, even if it is Tiffany? It's still just a pen...)
I'll dispute it and see where it goes. thanks

[reallynicestamps]

who buys a ballpoint pen, even if it is Tiffany? It's still just a pen...)

Why buy Yeezy sneakers?

Why buy a Rolex watch?

Some people are impressed by brands.