on 06-23-2020 05:13 PM
Don't panic.
Your seller used the Global Shipping Program which is a Seller Protection program sponsored by eBay and processed by Pitney Bowes (yes the label people).
Their plant is in Erlanger KY.
The seller ships there and that's where her responsibility for shipping ends.
PB/GSP then ships your purchase to Canada (and other people' s purchases to over 100 other countries, it 's a big operation), where it is transferred to a Canadian shipper for delivery.
Usually that's Canada Post.
When you purchased you may have noticed two separate "shipping" charges. One is from the seller and the other covers Canadian duty and sales taxes on your purchase plus a ~$5 service fee, which are termed "import fees".
Your question comes up a lot and here is some boilerplate which may help you to relax.
Unison worked this out for buyers who have not yet received their GSP shipment.
TRACKING SYSTEM FOR GSP
I found this thread today while awaiting a shipment. Once I learned that Pitney Bowes was the relevant company, I was able to find my package's tracking info in about 10 seconds.
Step 1: Go to the Pitney Bowes Parcel Tracker page at https://parceltracking.pb.com/app/#/dashboard/
Step 2: Enter your eBay-supplied Global Tracking number (mine began with UPAA...)
Step 3: You will be shown limited tracking info. In my case, only up to the point the package left the USA and entered Canada.
Step 4: Click on the "Track on carrier's website" link at the top right.
Step 5: You will be provided with tracking on the page of the actual shipping company, in my case Canada Post, with a tracking number in THEIR system.
Problem solved! If only eBay would put a link to https://parceltracking.pb.com/app/#/dashboard/ in their shipping emails, this could all be avoided...