Seller requesting further payment/refusal to send item

[lap277]

Hi All,

So, purchased an item a few days ago, ran through the payment on my phone as I didn't want to leave the seller waiting too long (long shifts over the weekend, not much chance to sit down at a computer), took five minutes, left it at that.

This morning, I get a message from the seller with nothing short of a life story about how obviously someone 'hacked their account' and put free shipping on one of their auctions (the one I bought), and they would not ship unless I paid the $10 shipping fee listed on the auction. Now, realistically, I don't care, I'll happily pay it - it's on the listing (wasn't on the checkout page) and I wasn't buying the item for the reasonable shipping cost, it's something I really wanted so no biggie.

My question is though, what would be the usual course of action in this circumstance, I paid what was on the invoice, promptly, and the message I got from the seller left a bit of a sour taste in my mouth, I don't need to know the circumstances surrounding the sale, it's SO unprofessional to indicate to a customer that someone 'hacked your account' and modified the shipping options on ONE item. Thoughts? Any rules/regs I should be referring to? Airing on the side of just paying it and allowing my feedback to reflect the unprofessional manner in which the seller dealt with it.

Thanks 🙂

[lap277]

Appreciate your take on things, clarification below. 🙂

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As I read it, the problem is the phone. Mobile bidding and paying has several problems, including reduced available information.

Exactly my initial thought! However, I paid another invoice on the same day, two shipping options were available on that one (express/regular), I chose the one I required. You do make an excellent point, one cannot always rely on the (often abridged) mobile version of services, though I do use it for maybe 2/5 eBay purchases and this (fortunately) marks the first issue I've had with shipping.

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I'll happily pay it - it's on the listing (wasn't on the checkout page)

I'm not clear on what this means. Did the seller put the shipping cost into his description but not into his Shipping and Handling tab?

Sorry, I should have been more clear - the listing for the item that I bid on, DID have a shipping cost in the description if I recall correctly (unsure if there were several options there, like I said, wanted the item - shipping be damned!), but the invoice I was instructed to pay did not have a shipping cost on it, it was listed as FREE.

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Honestly, I see no point in disputing the shipping charge, just seemed a slightly off centre way of handling it. Had they simply said, 'Issue with checkout, seems to have disregarded shipping cost, can I send you another invoice?' I would have had that paid the minute I got it, but the rather lengthy laundry list of excuses and a flat out rude refusal to send, blaming a hacker/eBay/anything but saying 'Hey, I made a mistake' (it happens, you're a human), just... yuck. I think you're right, may be best reflected in the feedback scores. 🙂