Seller requesting further payment/refusal to send item

[lap277]

Hi All,

So, purchased an item a few days ago, ran through the payment on my phone as I didn't want to leave the seller waiting too long (long shifts over the weekend, not much chance to sit down at a computer), took five minutes, left it at that.

This morning, I get a message from the seller with nothing short of a life story about how obviously someone 'hacked their account' and put free shipping on one of their auctions (the one I bought), and they would not ship unless I paid the $10 shipping fee listed on the auction. Now, realistically, I don't care, I'll happily pay it - it's on the listing (wasn't on the checkout page) and I wasn't buying the item for the reasonable shipping cost, it's something I really wanted so no biggie.

My question is though, what would be the usual course of action in this circumstance, I paid what was on the invoice, promptly, and the message I got from the seller left a bit of a sour taste in my mouth, I don't need to know the circumstances surrounding the sale, it's SO unprofessional to indicate to a customer that someone 'hacked your account' and modified the shipping options on ONE item. Thoughts? Any rules/regs I should be referring to? Airing on the side of just paying it and allowing my feedback to reflect the unprofessional manner in which the seller dealt with it.

Thanks 🙂

[scifan57 · Accepted solution]

Of course,if the shipping does appear in the shipping details section as femmefan stated then Her advice would be the better route to follow.

[scifan57 · Accepted solution]

You are in the right and the seller is in violation of eBay policy.It doesn't matter what the seller has in his description,it's what's in the shipping details section that counts. Your seller is in violation of the selling practices policy. The what not to do section in the terms and conditions section is what applies in your case. What you should do is contact your seller,send him this link,and remind he is not allowed to change the shipping price after the listing has ended and is not allowed to have one shipping price in the shipping details section and another,higher price,in the description. Politely ask the seller to ship to you at the price you paid or give you a complete refund. If he refunds,fine,but if he doesn't open an item not received dispute through PayPal.State that the seller refused to ship unless you paid an additional shipping fee on top of the amount in the PayPal invoice. You should get a quick refund.Also include the PayPal transaction number in the dispute. Don't be surprised if the seller asks for a mutual cancelation.This is to get his fees back.He doesn't deserve it. As a final gesture,give the seller the feedback and DSR ratings you feel he deserves for this transaction.

[femmefan1946 · Accepted solution]

Is there any particular reason you are asking about this on the Canada site?

If this is the belt, the shipping cost does appear as $10 (or free pickup).

[femmefan1946]

Drop in anytime! If you ever decide to visit Canada, we have a couple of threads suggesting how a visitor can see the Real Canada :poutine the meat pie floater of Canada, the Canada Goose at Wawa ON- with snow in August, the midnight sun in Nunavut, the cowboy festival in Ste-Tite

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Fun for all the family.

[lap277]

Also, urgh, no reason for posting here. I was reading some similar items and forgot to redirect myself back to the AU site. You guys have been wonderful, and my apologies for bugging you with something I should have taken elsewhere. :))

[lap277]

Appreciate your take on things, clarification below. 🙂

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As I read it, the problem is the phone. Mobile bidding and paying has several problems, including reduced available information.

Exactly my initial thought! However, I paid another invoice on the same day, two shipping options were available on that one (express/regular), I chose the one I required. You do make an excellent point, one cannot always rely on the (often abridged) mobile version of services, though I do use it for maybe 2/5 eBay purchases and this (fortunately) marks the first issue I've had with shipping.

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I'll happily pay it - it's on the listing (wasn't on the checkout page)

I'm not clear on what this means. Did the seller put the shipping cost into his description but not into his Shipping and Handling tab?

Sorry, I should have been more clear - the listing for the item that I bid on, DID have a shipping cost in the description if I recall correctly (unsure if there were several options there, like I said, wanted the item - shipping be damned!), but the invoice I was instructed to pay did not have a shipping cost on it, it was listed as FREE.

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Honestly, I see no point in disputing the shipping charge, just seemed a slightly off centre way of handling it. Had they simply said, 'Issue with checkout, seems to have disregarded shipping cost, can I send you another invoice?' I would have had that paid the minute I got it, but the rather lengthy laundry list of excuses and a flat out rude refusal to send, blaming a hacker/eBay/anything but saying 'Hey, I made a mistake' (it happens, you're a human), just... yuck. I think you're right, may be best reflected in the feedback scores. 🙂

[femmefan1946]

As I read it, the problem is the phone. Mobile bidding and paying has several problems, including reduced available information.

I'll happily pay it - it's on the listing (wasn't on the checkout page)

I'm not clear on what this means. Did the seller put the shipping cost into his description but not into his Shipping and Handling tab?

I believe eBay would be with you, if that were the case. In spite of the deficiencies of phone bidding. However, we should, as ethical people, keep in mind that he did try to give the shipping charge. Everyone makes mistakes.

But if he put it into the S&H tab, then eBay would stand with him in a Dispute, even if the shipping did not appear on your mobile.

Still, whining and making excuses is not exactly adult behaviour. The place to indicate this is in the Detailed Seller Rating for Communication. Even a 4 instead of the normal 5 is a strong indication of buyer unhappiness.