Seller requesting further payment/refusal to send item

[lap277]

Hi All,

So, purchased an item a few days ago, ran through the payment on my phone as I didn't want to leave the seller waiting too long (long shifts over the weekend, not much chance to sit down at a computer), took five minutes, left it at that.

This morning, I get a message from the seller with nothing short of a life story about how obviously someone 'hacked their account' and put free shipping on one of their auctions (the one I bought), and they would not ship unless I paid the $10 shipping fee listed on the auction. Now, realistically, I don't care, I'll happily pay it - it's on the listing (wasn't on the checkout page) and I wasn't buying the item for the reasonable shipping cost, it's something I really wanted so no biggie.

My question is though, what would be the usual course of action in this circumstance, I paid what was on the invoice, promptly, and the message I got from the seller left a bit of a sour taste in my mouth, I don't need to know the circumstances surrounding the sale, it's SO unprofessional to indicate to a customer that someone 'hacked your account' and modified the shipping options on ONE item. Thoughts? Any rules/regs I should be referring to? Airing on the side of just paying it and allowing my feedback to reflect the unprofessional manner in which the seller dealt with it.

Thanks 🙂

[femmefan1946]

As I read it, the problem is the phone. Mobile bidding and paying has several problems, including reduced available information.

I'll happily pay it - it's on the listing (wasn't on the checkout page)

I'm not clear on what this means. Did the seller put the shipping cost into his description but not into his Shipping and Handling tab?

I believe eBay would be with you, if that were the case. In spite of the deficiencies of phone bidding. However, we should, as ethical people, keep in mind that he did try to give the shipping charge. Everyone makes mistakes.

But if he put it into the S&H tab, then eBay would stand with him in a Dispute, even if the shipping did not appear on your mobile.

Still, whining and making excuses is not exactly adult behaviour. The place to indicate this is in the Detailed Seller Rating for Communication. Even a 4 instead of the normal 5 is a strong indication of buyer unhappiness.