Seller requesting further payment/refusal to send item

[lap277]

Hi All,

So, purchased an item a few days ago, ran through the payment on my phone as I didn't want to leave the seller waiting too long (long shifts over the weekend, not much chance to sit down at a computer), took five minutes, left it at that.

This morning, I get a message from the seller with nothing short of a life story about how obviously someone 'hacked their account' and put free shipping on one of their auctions (the one I bought), and they would not ship unless I paid the $10 shipping fee listed on the auction. Now, realistically, I don't care, I'll happily pay it - it's on the listing (wasn't on the checkout page) and I wasn't buying the item for the reasonable shipping cost, it's something I really wanted so no biggie.

My question is though, what would be the usual course of action in this circumstance, I paid what was on the invoice, promptly, and the message I got from the seller left a bit of a sour taste in my mouth, I don't need to know the circumstances surrounding the sale, it's SO unprofessional to indicate to a customer that someone 'hacked your account' and modified the shipping options on ONE item. Thoughts? Any rules/regs I should be referring to? Airing on the side of just paying it and allowing my feedback to reflect the unprofessional manner in which the seller dealt with it.

Thanks 🙂

[scifan57 · Accepted solution]

You are in the right and the seller is in violation of eBay policy.It doesn't matter what the seller has in his description,it's what's in the shipping details section that counts. Your seller is in violation of the selling practices policy. The what not to do section in the terms and conditions section is what applies in your case. What you should do is contact your seller,send him this link,and remind he is not allowed to change the shipping price after the listing has ended and is not allowed to have one shipping price in the shipping details section and another,higher price,in the description. Politely ask the seller to ship to you at the price you paid or give you a complete refund. If he refunds,fine,but if he doesn't open an item not received dispute through PayPal.State that the seller refused to ship unless you paid an additional shipping fee on top of the amount in the PayPal invoice. You should get a quick refund.Also include the PayPal transaction number in the dispute. Don't be surprised if the seller asks for a mutual cancelation.This is to get his fees back.He doesn't deserve it. As a final gesture,give the seller the feedback and DSR ratings you feel he deserves for this transaction.