Seller requesting further payment/refusal to send item

[lap277]

Hi All,

So, purchased an item a few days ago, ran through the payment on my phone as I didn't want to leave the seller waiting too long (long shifts over the weekend, not much chance to sit down at a computer), took five minutes, left it at that.

This morning, I get a message from the seller with nothing short of a life story about how obviously someone 'hacked their account' and put free shipping on one of their auctions (the one I bought), and they would not ship unless I paid the $10 shipping fee listed on the auction. Now, realistically, I don't care, I'll happily pay it - it's on the listing (wasn't on the checkout page) and I wasn't buying the item for the reasonable shipping cost, it's something I really wanted so no biggie.

My question is though, what would be the usual course of action in this circumstance, I paid what was on the invoice, promptly, and the message I got from the seller left a bit of a sour taste in my mouth, I don't need to know the circumstances surrounding the sale, it's SO unprofessional to indicate to a customer that someone 'hacked your account' and modified the shipping options on ONE item. Thoughts? Any rules/regs I should be referring to? Airing on the side of just paying it and allowing my feedback to reflect the unprofessional manner in which the seller dealt with it.

Thanks 🙂

[femmefan1946 · Accepted solution]

Is there any particular reason you are asking about this on the Canada site?

If this is the belt, the shipping cost does appear as $10 (or free pickup).