Shipping fees refund from Global Shipping Services when order is canceled ?

[eurekarma]

Hello,

I bought 2 months ago, some tiles on ebay and it was supposed to be shipped to Canada through Global Shipping Program. Unfortunately, due to weight limitation, the order couldn't be sent and the transaction was canceled. I received a partial refund for the items bought, mainly, it was the cost of the items refunded by the seller.

As for the shipping charges (around 300$CAN), I was told to get EBAY to refund me.

But nobody seems able to help me.

I posted on the board and was told to contact either Bennett4612 or Kalvin to get some help.

How do you get a refund for shipping costs for a canceled order shipped through GSP ?

Thanks!

[hydrogrowdirect]

What was the solution? Canada Post and the GSP has missed 2 guranteed delivery dates for me now and did not include the signature required option as originally shipped through USPS.

[ypdc_dennis]

ZOMBIE question from 2013.

[kalvin@ebay.com · Accepted solution]

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@eurekarma wrote:

Hello,

I bought 2 months ago, some tiles on ebay and it was supposed to be shipped to Canada through Global Shipping Program. Unfortunately, due to weight limitation, the order couldn't be sent and the transaction was canceled. I received a partial refund for the items bought, mainly, it was the cost of the items refunded by the seller.

As for the shipping charges (around 300$CAN), I was told to get EBAY to refund me.

But nobody seems able to help me.

I posted on the board and was told to contact either Bennett4612 or Kalvin to get some help.

How do you get a refund for shipping costs for a canceled order shipped through GSP ?

Thanks!

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Hi eurekarma,

Customer Support should be able to help point you in the right direction. They'll connect you with the Global Shipping team so this can be looked into.

Thanks,