Buyer item unreceieved claim

[wonyiduo11]

Hi, my name is Sean, I've sold many CDs recently, and I have a problem with this buyer in Germany. She claims that she has not received the cd that I shipped last month, the buyer did not pay for the registered shipping with the tracking numbers, so I just sent it by air mail, after about 40 days, this buyer opened the item unreceieved claim today, my friends told me that some buyers just open the claim after they get their stuff to steal the money too, fortunately, I have the extra copy of the cd, so I sent it again with the tracking numbers, I already spent $40.00 dollars only for the shipping, I added the tracking information today, but I see that the money is still on hold.. And when I click on "Take action" button, it goes to German eBay site, and I have no idea what it says cause I don't speak German. I did what I have to do as a good seller,, I'm very stressed about this issue and I don't feel like its safe for me to sell on eBay anymore.. Please help me to resolve this problem ASAP!!! Thank you very much and have a nice day!! Item number is 170835062147

[femmefan1946]

Another advantage to Small Packet International is that it is NOT tracked.

If your buyer is honest, and the item has not been delivered when the claim is opened, she will win and PP will refund her.

If you then go to Canada Post, and make an insurance claim they will wait until they are sure the item is lost. If the DC is meanwhile delivered, you will lose the CP insurance claim too.

With Small Packet, CP will basically take your word that the item is undelivered and pay out on the insurance claim. Don't abuse this- Americans did and now USPS insurance is useless because they just don't pay out anymore.