Why did a PayPal rep say I wasn't able to use PayPal shipping labels to ship shoes from Canada to the U.S., unless I was a U.S. resident?

[chaldo2010]

I called PayPal customer service and spoke to a PayPal shipping "specialist" who sounded confident in his answer to my question: What shipping service do I use to ship shoes I sold on eBay using PayPal shipping labels? His answer: Since you live in Canada, you cannot mail the shoes through PayPal.........unless you live in the U.S. !!!!!???????!!!!!!???????

I don't understand why PayPal offers shipping labels after all if that's the correct answer.

I need clarification, please! I was very frustrated after speaking to 3 different reps, 30 min later....without a legit answer. Heavy accent didn't help either:S

[karl*katz · Accepted solution]

Not being able to read their minds I don't know why they would say that.

This page explains how to use paypal shipping labels from Canada.

https://www.paypal.com/ca/cgi-bin/webscr?cmd=p/ship/center-outside

[chaldo2010]

Funny enough, I ended up printing a shipping label via PayPal. Funnier thing is  PayPal reps who have no clue what they are saying, yet sit there getting paid. 

Thanks for your help:)