"Shipping not specified" in Ebay listings.

[awynb4]

Apparently this problem has been occurring since 2013 and is still not fixed.  This problem occurs on both the Ebay.ca and Ebay.com site.

I'm a Canadian seller and I offer Free Shipping.  I sell only to the U.S. and Canada. 

Not only have I specifically checked the box for "Free Shipping" in my shipping policy, but I have stated it in the ad itself.  Yet Ebay continues to state "Shipping not specified" for all my Ebay items when first listed.

When the viewer sees the listing on Ebay as "Shipping not specified", they don't bother clicking on the auction because they'll assume the seller won't disclose the shipping cost.  This results in less viewers and less sales.

Thanks a lot, Ebay, for not fixing what seems to be a technical glitch, which has not been addressed for at least FOUR YEARS or more.

[femmefan1946]

If you want to use Free Shipping for your Canadian customers under International Shipping chooseFlat Rate choose  Custom choose Canada scroll down the dropdown menu to Economy Shipping from an International Location and enter $0.00 as the price.

Or you can use Calculated Shipping if your items have to travel by parcel ,which involves not only weight and dimensions, but also distance, unlike most US shipping.

BTW-- given the low price of your products, are you enrolled in Paypal's micropayments service? Because otherwise you are paying 30 cents +2.9% in fees on every payment.

And 85 cents to $1.20 postage on every shipment.

Plus the cost of your envelope and stiffener.

Plus of course your labour and your art supplies.

At $1 each, you are losing a lot of money on every sale.

[awynb4]

Thank you esclyons, gwrocen, ypdc_dennis and femmefan1946 for your helpful replies.

Femmefan1946, I looked up info on the Paypal micropayments service you mentioned, meant for (mostly digital?) merchandise under $2. I would need to set up a separate (business or premier account) at another bank or add a savings account & have two separate Paypal accounts. The article said micropayments available to merchants with verified business/premier accounts who receive US to US, UK to UK or EU to EU transactions. (It said in 2009, $2 billion of Paypal's payment volume came from the sale of digital goods. I don't sell digital merchandise and only rarely offer items at $1.00; all of the other current items are over $2. But if I sold a lot of digital (digital jpgs, for instance) the info about micropayments, which I'd not heard of before, would be beneficial. Thank you. And yes, I know I'm losing money charging so little and absorbing the postage costs; I'd hoped it would attract more viewers but the art market is so glutted, there is a lot of competition and even using specific search engine terms the viewer must go through sometimes 8 pages of Ebay items to find one of my auctions, it gets a bit discouraging--the visibility factor.

Again, thank you all for your very helpful comments.