My buyer left me a neitural feedback without asking me first because she didn't receive item,$10. will refund now. Can she change feedback?

[nicolettecloset2000]

Hello! It happens first to me. My buyer didn't receive her item, $10. She didn't contact me first and left me a neitural feedback. I will refund her money now. I have 100% feedback. Can she change her feedback to positive? Thanks.

[theafkgamer]

Firstly, contact the buyer. Explain to them the situation, and kindly request if they will change their feedback. If they won't, you can't force it. What good is feedback if everybody changes it all the time?

But, if the buyer does agree to revise their feedback, they would have to put through a revision request. Here is the link that should help http://pages.ebay.ca/help/feedback/questions/remove.html