$100 charge difference for Fedex shipping label

[savvyfalcon]

On April 27, I generated a Fedex shipping label trough eBay for an international order. The label cost at the time of generation was around $50. Fast forward to today, I see a charge of $141 from Fedex with no mention of wrong measurements or any explanation. I usually overstate the packages measurement and weight to avoid errors. I called eBay customer service and the agent had no explanation to provide other than that the amount I saw during issuance of the label was just an estimate. Is it normal and fair that the actual charge be almost $90 different from the estimate? The agent wasn't convinced that I will even win the dispute and saw that as normal. 

Note: this is the 2nd time this happens with me. In the first time, eBay customer service was more helpful and understanding. I ended up winning the dispute.

[reallynicestamps]

My first take is never use FedEx. They pull this stunt all the time.

And on shipments where import fees are applied, if they can't collect from the buyer on delivery, they will bill the seller.

My second take is to go to eBay's customer service as you did before and appeal.


https://www.facebook.com/ebay -Message button in upper right on landing page.
#204760888466
https://www.instagram.com/ebayforsellers/


https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851 -> Automated Assistant, type AGENT -> enter. You will then get more options.


And never use FedEx again.

They are too expensive.

Was this the Apollo book?
Did you know that Canada Post ships all over the world, has tracking and insurance, does not suddenly raise their rates, and will deliver to PO boxes, the safest addresses available.?

[savvyfalcon]

Yes it was the Apollo book. I charged $55 for shipping and Canada Post options were way more expensive. Fedex (for some reason) was the cheapest. I reviewed my shipping label transaction and the initial cost was $52. Lesson learned to not use Fedex again. It is absurd!

[reallynicestamps]

We get a 53% discount for US Tracked Packet, was the book going overseas? Or has the promotional price ended?

[savvyfalcon]

It was shipped to the UK. Not sure why Fedex was cheaper than Canada Post. I am sure the discount is still there. It is always my first choice.

[brettjet38]

UPS / FedEx, you use at your own risk; they are notorious for "unexpected" charges, as already stated.

[brettjet38]

Did you follow these instructions?

No, then you may have been charged Volumetric Weight

 

FedEx packaging guidelines

Calculating Dimensional Weight

Dimensional weight applies when the package is relatively light compared with its volume. If the dimensional weight exceeds the actual weight, charges based on the dimensional weight will be assessed. To calculate dimensional weight:

• Multiply length by width by height in centimeters.
• Divide by 5000 for domestic and international shipments and round up to determine the dimensional weight in kilograms.
• Compare the dimensional weight and actual weight. Your billable weight is the greater of the actual weight or dimensional weight.

Dimensions

Providing accurate dimensions is critical to getting an accurate shipping quote and ensuring there are no surprises after you ship, such as the item being returned or additional charges.

Measuring Length and Girth

Step 1: Determining Length

• Measure the longest side of the package, rounding to the nearest centimeter. This is your length.

Step 2: Determining Girth (2 x width + 2 x height)

• Measure the width of the package, rounding to the nearest centimeter. Multiply this number by 2.
• Measure the height of the package, rounding to the nearest centimeter. Multiply this number by 2.
• Add these to numbers together. This is your girth.

Shipment Size and Weight Restrictions

• You can ship packages up to 68 kg (higher of actual or dimensional weight).
• Package dimensions can be up to 274 cm in length and 419 cm in length and girth depending on selected service.
• Learn more about FedEx size and weight restrictions.

Consequences For Exceeding Size and Weight Limits

Make sure you do not exceed the weight and size restrictions. If the package exceeds these weight and size restrictions, the carrier may still accept your parcel, but you will be billed for additional charges that can be very high.Learn more about other charges that can affect your FedEx Shipping rat