Advice on an "Item not Rec'd" case opened against Me; Seller -Buyer confirms Delivery Though!!

[watermelonmemories2005]

Hi - Wondering IF Escalating the Case, will get me in More trouble - Is there someone else to Call to look at the Bones of this Case, without escalating?? I did call Support and got nowhere with the one who answered, had to tell him 3 times that I WAS the Seller - ok anyhow 

------Item; $55.00 Olympic Backpack - purchased 11/30th by a U.S. buyer ( who opened the account that same day..) - Shipped to Germany - Didn't open the case til January 13/14th --so $100 was whipped out of my account just before Ebay's Dues were Due - Nice --

------She Very nicely says in her comments, that she shipped it to her Boyfriend. He WAS NOT HOME  when the package was delivered and IT WAS SENT BACK - thus she wanted a refund! 

-----I assume the Post office made a couple attempts at delivery !!

----So as I see it - She confirms that I delivered it -It was their misfortune not to be able to take receipt -- I explained this and said that unfortunately, she would owe for shipping both ways ,which wouldn't leave much of a refund & also that I haven't received the package back yet -

------it was over $45 -to ship it - 

----Now - she has not said another word... I asked in my initial response & again early last week - for details on the dates delivery was attempted and whether the Post Office left a Ticket etc on his door - Did it actually say that they were returning the item -or is this her guess?- still no response ---  It was sent "Small packet International ;No tracking"

--My Canadian PO -says it was sent First Class, so she assumes it would be sent back to me -

----hence I tried to get my $100 put back in my account, in case a COD package arrives at my door -- --- So to me it is Obvious that she doesn't get the $$ back - However I know E-bay works in mysterious ways and I have lost out before --- Oddly she has not escalated the case ...

----What is the best way to approach this, so it gets looked at properly and not just automatically refund her.?? Many thanks Melanie  

[momcqueen]

If the case has not yet been formally escalated, I would sit tight until it is. Only then would I invest the time in speaking to Customer Service again and, hopefully, making contact with a CSR who is able to grasp the intricacies of your situation. It's possible your buyer was able to recover the parcel before it was actually sent back to you by the carrier there.