Hi - Wondering IF Escalating the Case, will get me in More trouble - Is there someone else to Call to look at the Bones of this Case, without escalating?? I did call Support and got nowhere with the one who answered, had to tell him 3 times that I WAS the Seller - ok anyhow
------Item; $55.00 Olympic Backpack - purchased 11/30th by a U.S. buyer ( who opened the account that same day..) - Shipped to Germany - Didn't open the case til January 13/14th --so $100 was whipped out of my account just before Ebay's Dues were Due - Nice --
------She Very nicely says in her comments, that she shipped it to her Boyfriend. He WAS NOT HOME when the package was delivered and IT WAS SENT BACK - thus she wanted a refund!
-----I assume the Post office made a couple attempts at delivery !!
----So as I see it - She confirms that I delivered it -It was their misfortune not to be able to take receipt -- I explained this and said that unfortunately, she would owe for shipping both ways ,which wouldn't leave much of a refund & also that I haven't received the package back yet -
------it was over $45 -to ship it -
----Now - she has not said another word... I asked in my initial response & again early last week - for details on the dates delivery was attempted and whether the Post Office left a Ticket etc on his door - Did it actually say that they were returning the item -or is this her guess?- still no response --- It was sent "Small packet International ;No tracking"
--My Canadian PO -says it was sent First Class, so she assumes it would be sent back to me -
----hence I tried to get my $100 put back in my account, in case a COD package arrives at my door -- --- So to me it is Obvious that she doesn't get the $$ back - However I know E-bay works in mysterious ways and I have lost out before --- Oddly she has not escalated the case ...
----What is the best way to approach this, so it gets looked at properly and not just automatically refund her.?? Many thanks Melanie
