Bank reversal Paypal won't give me my money back and customer has item and won't return emails or phone calls.

[welcometodorysplace]

This was posted by me on another forum - I was wondering if anyone has experienced the same problem and how did you resolve it?

WOW I am completely miffed at Paypal right now. A bank reversal was charged to my paypal account 2 days after an item was purchased by a customer. Of course the item was sent right away (the same day payment was received) to a confirmed address. Customer leaves positive feedback about 10 days later. She is very happy with the item! So in the mean time I have to prove to paypal that the parcel was sent - I upload all the documentation and I have sent 2 notes in the resolution center stating that the customer has received the item.

Well Paypal reverses the payment, refunds the customer stating that I didn't meet the Seller Protection Plan!!

Are you kidding me!!!

Where can I take this up?

Gosh sorry for the rant.

I was advised to call the customer to try and work out another payment option...which was helpful but what if your calls and emails are unanswered. I even tried to file an unpaid item but because the customer did pay and the payment was reversed I can't file a claim. This is very frustrating for a sale of $26. I have read that I'm pretty much SOL.

[heidilynn0_3 · Accepted solution]

Hi Cindy.. If you did not ship with delivery confirmation than no amount of documentation will save you.

A US buyer , drop a note and suggest you are going to file a complaint with the United States Postal Inspectors Service. If that doesn't garner a response , time to add to your bad debt column and move on.

[ok_so_im_50]

Here's the link to file a mail fraud complaint with US Postal Inspector:

https://postalinspectors.uspis.gov/forms/MailFraudComplaint.aspx