Buyer requested remorse return/I denied/They filed payment dispute/Seller Protection?

[beach-brain23]

Been on ebay since 1996 and this is a first.  Sold a pair of booties, Fly London, vintage, so the numbers are kind of curvy.  They are marked 37 but not super obvious as part of the 3 is worn down, so I added measurements and said they were a definite 7, because I am and they're perfect.  Buyer requested return because they didn't fit and says there's no way they're a 37.  However, before she requested return, she left me a nice negative saying hope the refund process is easy.  Her negative fb was "The shoes are too large. The posting said they were a size 37. These are perhaps a 47? It’s difficult to read. I love the shoes and the seller was very kind to work with me on the price. I hope the return will go as well."  I don't do refunds and I had the option so while seeing red I declined her return.   In messages she also said "The good news is that if I get a full refund, my review will be deleted…"  My first goal was to get fb removed...seemed a good candidate for removal but ebay thought otherwise.  Fine, I'll live with the fb and my response was professional.  Now she's opened a payment dispute with her financial institution as not as described.  Obviously, the shoes are not a 47 or 67 as she now claims and she's gone a little batsh*t crazy, calling me beach-bum23 etc...I refused the payment dispute showing her own photos that the shoes are 37...the description and our messages.  What are the chances ebay has my back on this for seller protection.  Keep in mind it was a "remorse" "not fit" return request initially.  I know I made my life harder by not just accepting the return but she wanted a "full" refund including both shippings in order to revise feedback.  May I also just say that ebay "help" is anything but.  

[brettjet38]

You should have accepted the return as you will likely lose the boots and your $.

No Returns does not mean no refunds.

The Buyer also uses feedback as extortion, which is a no-no.

Better to get them back (in the same condition sent) and resell them, this time listing them with all these "issues" about size included in your listing.

They are marked 37 but not super obvious as part of the 3 is worn down, so I added measurements and said they were a definite 7, because I am and they're perfect.  Buyer requested return because they didn't fit and says there's no way they're a 37. 

If they are used and leather, leather stretches over time, hence they feel loose to your Buyer...

This is why you will most likely not win this "Dispute"

Sorry, but this does not sound like Buyer Remorse, more like a lack of details in your listing

There are fat feet, flat feet, my foot, that number 37 is only for the length, everything else is variable and these boots are used and shaped to the feet of the last person who owned them, how mnay people wear shoes that are too tight...

[marnotom!]

Hi, @beach-brain23.  I responded to your post on the .com boards.