Invoice not paid, how can I open a case

[bearsbeehoney1]

Buyer has not paid for the item, and is unresponsive, how can I open a case

[t_bjarnason]

If it's been more than 4 days since you've sold the item, you can cancel the order. 

In seller hub, go to your listing and in the drop down select "Cancel Order" 

From here, select "buyer hasn't paid". This will cancel the order and issue you a refund of your eBay fees. 

eBay will also be notified that the buyer hasn't paid and will mark this on their account. There is no need to report the buyer as this process does that for you. 

For more information, visit https://www.ebay.ca/help/selling/getting-paid/resolving-unpaid-items?id=4137

[reallynicestamps]

EBay recently simplified and speeded up the process.

When you open the case as @t_bjarnason  explains, the buyer gets 96 hours to pay up.

If he doesn't he gets a Strike that makes it harder to buy on eBay in future and you get your fees back.

A couple of notes;

Most Unpaid Item Disputes are on Auctions. If you use Fixed Price and opt for Immediate Payment Required, the item stays open until somebody actually pays -- or for 30 days after which it will automatically relist.

You can automatically Block customers with Unpaid Item Strikes in your Seller Preferences/ Buyer Requirements.