NPB pays on 7th day and now screams they want the item after I relisted it

[luv4orphans]

I sold an item on the 11th of February and sent proper invoice right away. The next morning I got an email from buyer stating that I could ship this for $3.00 and why was I charging so much. I emailed the buyer back saying I could not ship for that price as item did not meet the 2 cms requirement that post office allows for Light Packet to US. Never heard from this buyer again. So on the 4th day I filed NPB. Tomorrow is deadline. Well she paid later this afternoon at the 11th hour almost.

In the meantime I have relisted the item and somebody else now has a bid on it. Now I am supposed to cancel that bid and ship this to this buyer that first complained about shipping costs. Then didn't pay. Then now screaming she wants the item.

I requested in a nice way to cancel the transaction as I had relisted this and somebody now has a bid on this but she said I filed NPB and now she has paid and she now expects to receive the item. I asked her what she would have done had she been in my shoes. This is the 5th one in about 2 weeks.

Any advice on how I should deal with this? I think no matter what I do here she will complain. I haven't ran into anybody difficult on here yet. Not to this extent.

[femmefan1946]

In the meantime I have relisted the item and somebody else now has a bid on it.

And now you have a learning opportunity.

Sigh.

This will probably go badly no matter what you do.

Cancel your open auction, cancelling your bidder's bid first.

When you ship the parcel to the paying bidder, use a Delivery Confirmed service. You are going to lose money on this, no matter what you do.

You can also use a service with faster shipping than your original choice. You are going to lose money. Can't be helped.

Give the buyer the invoice number on the shipping label and the date of shipping. This is an attempt to keep her mollified.

Chances are that you will get negative feedback from her no matter what you do, so don't apologize. Be calm and professional. Ignore rants.

If she heaves feedback mentioning the UID, it can be removed. If she leaves hysterical feedback it will look worse for her than you.

And I think calling him that is an insult to the psychopathic lowlife community. -- Captain Malcolm Reynolds

[luv4orphans]

She's finally emailing me back and communicating. I think she understands why I would have done what I did. She was the fifth non-paying bidder in the last 2 weeks or so. It getting to be that there's more non-paying than paying buyers almost.
Yes she pretty well threatened me yesterday with negging but didn't actually say it. That she was expecting this delivered in a timely manner. I'm supposed to just jump off my chair now that she's paid and run to the post office. The gall of some of them out there. She relented on some of that today and was quite polite but yes at this point don't totally trust what's she telling me. The other bidder is quite understanding during all this and is flexible. Do what you have to do.
Yes definitely a lesson learned. If we don't hear from somebody for 7 days except once to complain on shipping costs, and no word. And her being the 5th one in a series of this didn't help. Another NPB I thought.